The NSW Health Care Complaints Commission is an independent body dealing with complaints about health services or health care providers in NSW under the Health Care Complaints Act 1993. Health care providers can either be registered, like doctors, nurses; or un-registered, like acupuncturists, naturopaths, psychotherapists and others. The Commission also deals with complaints about hospitals, surgery centres and other health facilities.
Information for community members
If you are concerned about the health services that were provided to you it is a good idea to first discuss your concerns with the doctor or hospital to see whether they can work with you to resolve your concerns.
If they do not respond to your complaint, or you are not satisfied with their actions, contact the Health Care Complaints Commission. If your health or safety is threatened or you have experienced sexual or physical assault you should immediately contact the Commission.
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If you are thinking of making a complaint to the Commission contact the Commission's Inquiry Service toll free on 1800 043 159 or 9219 7444 to discuss your concerns prior to lodging your written complaint. The Commission uses interpreting services to assist people whose first language is not English.
For further information, please visit the Commission's website www.hccc.nsw.gov.au or call 1800 043 159.
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